Support
GEAR is made by one gigging guitarist, so you will be talking to the person who wrote it.
Email: gear@helixprojects.co.uk
Bug reports, feature ideas, and beta feedback all go there. For a bug, the most useful thing you can send is the Session Log from the System tab — it records audio device changes, preset loads, MIDI messages and any prompt that misbehaved, and it turns a mystery into a fix.
Before you write
- No sound? Check the Audio tab shows your interface and the sample rate you expect, and that a preset with an Input and an Output block is loaded. A brand-new patch is silent by design until you add one of each.
- Foot controller not doing anything? The MIDI tab shows every message GEAR receives and the channel it listens on. If messages arrive but are ignored, the tab says why.
- Sample rate changed on its own? On iPad, a full quit and relaunch of GEAR resets the audio system's cached rates — the app cannot do this for you, and the Session Log says so when it happens.
- Free version limits? Padlocked items explain themselves when tapped. The full version is one in-app purchase: Unlock Full Version on the System tab, or tap any padlock. Restore Purchase, just below it, brings it back on a new device.
Beta testers
If you are on the TestFlight beta, feedback sent through TestFlight reaches the same inbox. Screenshots of the Grid and a sentence about what you expected to happen are gold.
Privacy
GEAR collects nothing and does not connect to the internet. The full policy is at helixprojects.co.uk/privacy.html.